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FAQ
Welcome to the SConnect FAQ page, your go-to resource for quick answers and helpful info. Whether you’re curious about our internet plans, installation process, billing, or technical support, we’ve made it easy to find everything you need in one place.
We believe in keeping things simple, transparent, and stress-free. That’s why we’ve compiled the most common questions from our customers—so you can get the answers you need without the wait.
General Questions
How do I check if your service is available in my area?
E-mail sales@sconnect.ca to see if we can service your area.
click to view Wireless coverage > Wireless coverage available here
Cable internet is available wherever Rogers, Eastlink, Coggeco, Shaw or Bell exist.
What internet speed do I need for my household?
What internet speed do I need for my household?
Each package shows the number of devices that work best for that package. We recommend following the guidelines listed in each package.
Do you offer unlimited data plans?
Yes, all of our packages are UNLIMITED.
Can I use my own router, or do I need to rent one?
Yes, absolutely, you can use your own router. We recommend a WiFi-6 compatible router for best performance.
Support & Troubleshooting
How can I check for outages in my area?
Our outage map is available under services.
Why is my internet slower than usual?
Try rebooting your router. If that doesn’t fix the issue, check the manufacturer or purchase date on your router. This is the most common call we get when a router gets to be 2-3 years old. We recommend replacing the router every 3-5 years maximum. TP-Link (our preferred vendor) supplys a 2 year guarantee. They do that for a reason, as they know their devices will last 2 years. After high-usage, they should be replaced.
If you’ve rebooted your router and/or replaced it, and it’s still slow, give us a call (226) 680-1113 x2 for support (open 24/7).
How do I reset my Wi-Fi password?
We recommend you use the TP-Link password or paraphrase on the bottom of the router. If you really want to change it you can usually access your router at 192.168.1.1. If you don’t know the login you can schedule a tech to remotely login and change it, or remotely change it if it is a TP-Link Deco router that we manage remotely.
TP-Link Deco routers and Ubiquiti routers that we manage must be changed by tech support at 226-680-1113 x2.
What should I do if my internet suddenly stops working?
Cable Internet:
Try rebooting your cable modem and router first by UNPLUGGING THEM. Do NOT press the RESET button or you will need a tech to come on-site and fix it.
Wait 10 minutes for both internet/globe lights to restore.
If issues persist call Internet Support 226-680-1113×2.
Wireless Internet:
Try rebooting your router by unplugging it – give it 10 minutes to come back. Do NOT press the RESET button or you will need a tech to come on-site and fix it.
If that doesn’t work, reboot your dish by UNPLUGGING the power to the white or black Ubiquiti POE power injector (box with white light and 2 cables-one going to the dish and one going to the router) if you are on wireless. Wait 10 minutes for the dish to come back. Then reboot the router again by unplugging power. Try again once the router Internet globe light comes back.
Do NOT press the RESET button or you will need a tech to come on-site and fix it.
If issues persist call Internet Support 226-680-1113×2.
Pricing & Billing
How much does your internet service cost?
The fees vary by the plans. The pricing is listed on the broadband and rural internet pages.
Are there any hidden fees?
No, we are transparent about our fees.
Cable Internet:
A modem fee of $99 applies one-time or you can pay monthly on-going $4/month modem rental.
The customer must also purchase a router for $69+ or bring their own router (BYOR).
There is no installation fees on basic cable internet.
Wireless Internet:
A one-time dish rental fee of $200 applies for new clients, that want new equipment. If a client will accept refurbished equipment, a one-time dish rental fee of $100 applies for the dish instead.
An installation fee of $99 applies.
All equipment, whether wireless or wired is owned by S-Connect and must be returned on cancellation. Dishes are worth $400 and modems are worth $200.
What payment methods do you accept?
We accept Visa and Mastercard in the billing portal, and E-transfer to billing@scomputing.ca.
You must e-mail billing@sconnect.ca to notify of any payments, so the payments can be posted.
Can I upgrade or downgrade my plan anytime?
Yes, even in a contract, you can change your plan once per month.
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